ZF Rane Automotive India Pvt. Ltd. needed a centralized online warranty system to handle end-to-end after-sales service processes - from complaint registration and job card management to warranty validation, feedback collection, invoicing, reporting, and escalation tracking - across multiple user roles, plants, and platforms (Web & Mobile).
The solution demanded high data security, real-time reporting, multi-user role management, image processing capabilities, and workflow automation.
Build a web portal supporting 6 distinct user roles with role-specific dashboards and actions. Create a mobile app supporting ASC (Authorized Service Center) and SE (Service Engineer) users. Integrate job card management, audit flows, warranty validations, claim processing, and customer feedback into a single system. Implement advanced reporting (MIS, DRM, Region-wise) with download/export options. Enhance security with restricted media sharing and image-based serial number recognition. Enable SMS & Email automation for enrollment and job card updates. Frontend (Web): HTML / CSS / Bootstrap
Frontend (Mobile App): ionic (Cross-platform for Android & iOS)
Backend: .NET
Database: SQL Server
Security: JWT Authentication, Role-based access control
Job Card Management: Create, manage, validate warranty claims, job card charts.
Masters Management: Plant, Product, Vehicle, Complaint, Year-Month masters maintained.
Vehicle Data: Fetch vehicle/customer details automatically via chassis number during job card creation.
Advanced Reporting: MIS Reports, DRM Reports, Basic Reports, Complaint Analytics, Plant-wise reporting.
Image Processing: OCR integration to scan Serial No. and Chassis No. from photos.
Email/SMS Automation: Trigger plant-wise mails for job card updates, float management alerts, and enrollment notifications.
Document Generation: Generate PDF tax invoices, download and print options available.
Dashboards: Real-time job card metrics by region, product aggregate, mileage (below/above 1000km).
Data Security: Restricted screenshots and video recording for mobile applications.
Customer Feedback: Rating and satisfaction capture after service.
Claims Workflow: Work feedback, claim approvals, credit note generation for ASC reimbursements.
Integration: Module comparisons with Pricol CRM, LIS CRM, and ZF Wabco processes.
100% Centralized Warranty System: Unified view for plant, customer service, and management. Increased Service Efficiency: Faster handling of warranty claims and customer complaints. Real-time Reporting: Accurate and easy-to-export reports for data-driven decision-making. Reduced Leakage: Strong control via screenshot restrictions and limited file access. Customer Satisfaction: Automated feedback collection improved service tracking and KPIs.The implementation of the Online Warranty Management System for ZF Rane Automotive India Pvt Ltd successfully transformed their after-sales service management across multiple plants and platforms. By combining a powerful warranty claim management software, a multi-role web portal, and a service engineer mobile app, the solution streamlined complaint registration, job card processing, warranty validation, and customer feedback collection.
With advanced features like OCR image processing, real-time vehicle warranty tracking system, and automated reporting, ZF Rane significantly improved service efficiency, reduced operational leakages, and enhanced customer satisfaction.
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